Sales Support Specialist (DACH)
If you enjoy supporting sales teams by preparing quotes, processing orders, handling documentation and making sure nothing slips through the cracks -- this might be your next role.
This is not a cold-calling, negotiation-heavy, results-chasing sales job
This is the role that ensures everything around our sales process works: documentation, preparation, administration, coordination, and communication.
Unwired Networks is a software and connectivity company modernizing how public transport operators provide and monitor their onboard computers and networks - through a cloud-based device management, connectivity and app orchestration platform.
Do you have experience in Sales & Administration work? Great! You have another background but still think you can contribute? Please apply!
Coachability, motivation, and high self-standards are key ingredients here, and we welcome all individuals regardless of age, gender, religion, nationality, or non-traditional/shifting career paths.
What will you do?
Your main tasks include:
- Internal Sales & Communication tasks
- Preparing quotes, commercial offers, and standard contract documents using our internal templates
- Processing customer documents like orders, addendums, questionnaires
- Coordinating work across internal teams (Delivery, PreSales) when tasks require it
- Monitoring shared inboxes or customer queues to ensure timely replies
- Account Management of selected existing customers via online calls (DACH region)
- Answering basic questions, sending documents, following up on missing information
- Quarterly reporting of account health & ongoing projects
- Management of framework agreements, contract updates, renewals & upselling
- Internal optimization tasks
- A process takes too long? A service is overpriced? We repeat the same explanation too often? Tell us -- let's build a better company together.
You're not alone: Sales in Unwired is team-based - with support from PreSales, Sales team, Delivery & Project Management
Who are you?
- You have experience in sales support, order processing, office administration, customer service, commercial operations, or a similar structured role
- Experience with tech/software is a plus
- You are fluent in German and English, any other languages are a pleasant surprise
- You're tech-curious, open-minded, and ready to learn the essentials of our products
Who are we?
- Young, growing SME with clients over Europe (also overseas)
- International team (Austria, Italy, Spain, Croatia, Germany, Egypt, Ukraine, etc.)
- Company language is English
- Culture based on autonomy, collaboration, trust, and responsibility - with humor included
- Startup agility + established-business stability (founded in 2011)
- We do things because they work, not because "it's always been like that"
- Tool stack: Pipedrive, easybill, lemlist, Google workspace, Slack, Redmine, Trello, ChatGPT
How do we work together?
- Organization handling tasks -- you can process and organize an incoming stream of emails, calls, requests and updates without collapsing
- Structured & reliable - you classify things, prioritize, and keep everything moving. We fully trust you will handle tasks with time without losing things
- Process-minded - your are comfortable working with multiple templates and tools, and enjoy getting things done through them
- You enjoy calling people -- a phone call and clear communication can solve what 1.000 emails can't
What are your benefits?
- Salary range 36-46 k EUR depending on your profile (for a FTE equivalent)
- Uncapped sales commission
- Hybrid or fully remote work available within EU, with scheduled onsite times (~6 times/year)
- Flexible work hours (core collaborative window 10:00-15:00), compatible with your parental duties
Transparency and fairness are key to us, so we make sure that all overtime is compensated fairly, no all-in contracts - Full-time and Part-time availability, open to negotiation (e.g. 50-80%)
- Growth opportunities; develop into higher-impact roles according to your preference - senior, strategic or leadership positions. Your earnings grow with you.
- Centrally located offices in the heart of Vienna (1st district), usual office days are Tue and Thu
- Regular afterwork events (dinners, bowling, sports, hikes, Danube swims, etc.)
- Latest-generation Apple devices (Macbook Air + iPhone SE)
- Budget for personal professional development
- Endless coffee supply (unless you drink 10L/day)
If you're interested, please apply - and let's arrange an initial "get-to-know each other" meeting either online or over lunch in Vienna
Can't wait to hear from you!
Your future colleagues,
Guifré Vidal & Unwired Networks team