Experienced Customer Service Manager for TOP customers (f/m/d) - Managed Connectivity B2B - External Workforce

Company Summary:

A1 Digital International GmbH & Co KG makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are the ideal partner for digital projects in medium-sized businesses. A1 Digital currently supports more than 500 companies in their digital transformation. Our experts at our locations in Vienna, Munich and Lausanne are already working with the technologies of tomorrow today. This is a path we can only take together - join in!

Location: Vienna, Austria

Key Responsibilities:

• Customer Engagement: Regularly engage with customers to understand their needs, challenges, and goals, offering solutions and assistance proactively.
• Performance Monitoring: Monitor and evaluate the performance of customer service, providing feedback and conducting performance reviews.
• Reporting: Preparing and presenting reports on customer service operations, including metrics such as response times, resolution rates, and customer satisfaction scores.
• Proactive Support: Anticipate and address potential customer issues before they become problems, ensuring a smooth customer experience.
• Customer Advocacy: Act as the voice of the customer within the company, providing feedback to internal teams to improve products, services, and overall customer experience.
• Education and Training: Providing ongoing education and training to customers to help them maximize the value they receive from the product or service.
• Handling Escalations: Address complex or escalated customer complaints and issues, ensuring timely and satisfactory resolutions.

Required Skills and Experience:

• Excellent communication and interpersonal abilities
• Proficiency in service management tools and CRM systems
• Project/Change Management experiences with international Large Corporate Customer projects
• Analytical mindset with problem solving skills and a focus on continuous improvement
• Ability to understand and to translate customer needs and challenges for technicians, product managers and sales.
• Fluency in English and German required.
• Technical Background and Knowledge of IOT, Data Networks and Mobile Telecommunication Technologies
• Ability to understand and to translate customer needs and challenges for technicians, product managers and sales.

Your personality:

• "Customer comes first" attitude. Performance driven team-player with ability to deliver under high time pressure.
• Eager to challenge the status quo, admit mistakes to learn and to improve to the benefit of our customers.
• Appreciates innovative new challenges with constantly evolving technologies and platforms.
• There are many possibilities to develop in our company.

What we offer:

• Flexible working hours, mobile working.
• Autonomous working conditions with a lot of freedom to create.
• Modern working atmosphere and centrally located office with great public transport connection.
• Constant learning with many possibilities and offers.
• Paid lunch break and cantina, extra holidays, employee rates and many further discounts.
• Team events as well as trainings and further education.

There are many possibilities to develop in our company! Seize the chance, evolve and use the possibility to make your career! We are looking forward to your application!

Our performance-based-salary models reward extraordinary commitment and success. The minimum annual gross salary is EUR 60.000,00. The actual annual salary depends on your skills and experience.

We at A1 Digital International GmbH & Co KG are convinced that women with their ideas and way to work are indispensable for the success of our company and culture. We are therefore pleased about the interest of women in the advertised position and especially invite women to apply.

Unser Mindset

Wir bei A1 wollen mit den Besten zusammenarbeiten und glauben, dass Talent keine Norm hat.
Wir nehmen Menschen mit auf unsere Reise, von denen wir lernen können und die uns täglich inspirieren, die Zukunft digitaler, nachhaltiger und inklusiver zu gestalten.

• Frauen in IT & Technik
• Umweltfreundliche Lösungen
• Chancengleichheit & Diversität

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