Resident Manager (all genders) - Graz
Festanstellung, Vollzeit · Graz
Ready for your next MILESTONE?
Are you ready to lead a dynamic team in a fast-paced environment, where hospitality excellence, customer satisfaction, and operational efficiency are key? As the Resident Manager at Tribera, you'll play a pivotal role in managing property operations, enhancing the resident experience, and driving business success at one of our premier locations.
What You'll Do:
- Customer Acquisition & Marketing: Collaborate with the Corporate Services team to implement local sales and marketing strategies, and identify local partners to strengthen the Tribera brand experience.
- Customer Care & Retention: Ensure high levels of customer satisfaction through community building, prompt response to resident inquiries and complaints, and maintaining a stable living environment.
- Facility Management: Work closely with external suppliers and the Corporate Services team to maintain the optimal condition of the property.
- Operational Reporting: Ensure timely and accurate financial and operational reporting, adhering to MILESTONE's business compliance guidelines.
- Quality & Safety: Implement quality management measures, including Standard Operating Procedures (SOPs), and ensure residents' safety through regular drills and access control.
Your profile
What We're Looking For:
- Experience: At least 1 year of experience at MILESTONE or 2-5 years in a similar hospitality management role such as Resident Manager, Front Office Manager, or Room Division Manager.
- People Skills: A strong ability to work with diverse teams and create a positive, collaborative environment for both residents and colleagues.
- Attention to Detail: A high level of precision and organizational skills with a strong affinity for administrative tasks and data management.
- Communication Skills: Fluency Dutch in (C1/C2) and English (C1/C2), with additional languages a plus.
- Leadership: Proven experience in leading teams, with the ability to drive performance and provide training and support.
Why us?
At Tribera, we believe in creating a workplace that prioritizes well-being, flexibility, and personal growth. Join our team and experience a supportive environment where innovation thrives, and your contributions are valued.
What we offer you:
- Special Milestone Birthday Gift: Choose a day off to celebrate
- A dynamic, young, and creative team that values openness to new ideas and solutions.
- Engaging challenges and a variety of projects.
- Internal and external training opportunities
- We offer flexible working options
- The monthly gross salary for this full-time position starts at EUR2.215. A competitive salary increase is possible based on your qualifications and experience
Your contact person
- Elias Kaderabek
- Human Resources
- +43 664 60037 480
About us
Tribera is a new living platform for Gen Z. With 20+ properties and 11,000 beds across 8 countries (and growing fast), we're rethinking what it means to live, study, and stay in Europe.
Born from the merger of BaseStack Living and Milestone, Tribera blends student living, co-living, and short stays into spaces that are design-led, community-driven, and flexible by default. Our mission: to create places where people feel connected, inspired, and free to live their way.