Project Manager - Service (m/f/d) German Speaker
As a Project Manager (m/f/d) Services, you will lead strategic service improvement and continuous improvement (=CI) projects that drive operational excellence and customer satisfaction. You will be responsible for managing the full project lifecycle, from defining objectives and building cross-functional teams to delivering measurable results on time and within budget. By leveraging best-in-class project management methodologies and continuous improvement tools, you will identify and implement innovative solutions, foster collaboration across departments, and ensure compliance with quality and safety standards. Additionally, you will play a key role in the Services Project Management Office (=PMO), developing, delivering and monitoring holistic Service improvement programs, sharing best practices, and mentoring colleagues to elevate project management capabilities throughout the organization.
At INNIO we offer you:
- An innovative and international working environment
- Health We Care Program - including company sport activities
- Moving cost support for new employees in accordance with policy
- Good connections to public transport - station in direct proximity
- Transportation cost support in accordance with policy
- One of the best canteens in the area with healthy and various meals
- Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities
Your Requirements:
Project Identification, Definition & Delivery
- Lead and manage multiple, large-scale service improvement and CI projects from initiation to completion with a strong focus on IT & Digital as well as process improvement
- Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders
- Develop and maintain detailed project plans, timelines, resource allocation, and budgets
- Monitor project progress, proactively manage stakeholders, interdependencies and risks, and resolve issues to ensure successful project outcomes
- Coordinate and motivate cross-functional teams, including Services, Global Sales, Engineering, Finance, Operations, and Digital/IT
- Evaluate the right set of KPIs to sustain the generated improvements from the projects
- Communicate project status, milestones, and outcomes effectively to stakeholders and senior management
- Ensure all projects comply with company policies, quality standards, and safety regulations
Continuous Improvement & Change Management
- Identify process inefficiencies and implement best practices to enhance service delivery and operational excellence, ensuring seemless interfaces and handovers
- Facilitate workshops, kaizen events, and structured problem-solving sessions to drive engagement and results
- Drive change management initiatives and ensure successful adoption of new processes, tools, and ways of working
Services Project Management Office (PMO) & Best Practice Sharing
- Act as a member of the PMO by mentoring colleagues, offering strategic and tactical project support, sharing project management best practices, and helping to standardize methodologies across the Services organization
- Act as a subject matter expert for CI tools, methodologies (e.g., Lean, Six Sigma, etc.), and best practices, fostering a culture of continuous learning and improvement
Your Profile:
- Bachelor / Master degree in Engineering, Business Administration, or related field
- Proven experience in project management & PMO, preferably in industrial service environments or consulting experience
- Demonstratable ability to deliver results on-time, on target and within budget
- Experience in managing IT/ Digital projects is a plus
- Profound knowledge of Process Improvement & Project Management methodologies (e.g., Lean, Six Sigma, TQM, Agile/Scrum, etc.) and change management practices
- Knowledge of different project management tools & systems is a plus (esp. MS Planner, Jira, ServiceNow)
- Strategic thinking and hands-on operational implementation approach
- Strong communication and stakeholder management skills within a matrix organization
- Strong continuous improvement and process optimization mindset
- Excellent interpersonal and communication skills at all organizational levels
- Business fluent in German & English (verbally and written), other languages are a plus
At INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.