Customer Service Representative (f/m/x)

At Black Diamond, it's all about mountain sports. We share the same experiences that you do on rock, ice, and snow and these adventures drive us to create the best equipment and apparel possible for our worldwide community. With a legacy of pioneering products like our iconic Camalots, we are driven by passion and performance.

Since 2016, our European headquarters have proudly been based in Innsbruck, right in the heart of the Alps, where we manage our business operation across Europe.

CUSTOMER SERVICE REPRESENTATIVE (F/M/X)

Join our Sales Operations Team in our Innsbruck office as a CUSTOMER SERVICE REPRESENTATIVE (F/M/X) and help us deliver an outstanding experience to customers across Europe! In this role, you'll be part of a dedicated six-person team managing customer support and order processing for our European customers. With your strong attention to detail and commitment to service, you'll make sure our customers receive exactly what they need - reliably and on time.

YOUR RESPONSIBILITIES

• Provide professional and reliable after-sales support to our wholesale customers across Europe
• Proactively identify customer needs and ensure outstanding service by responding quickly and effectively to inquiries, resolving issues, and supporting smooth order processing and on-time delivery
• Support our internal sales team and external sales agents in their daily interactions with retailers - including order books, master data, B2B portal support, and account status updates
• Build and maintain strong, long-term relationships with our customers based on trust and collaboration
• Communicate confidently and appropriately across different languages and business cultures - by phone and email

WHAT YOU IDEALLY BRING WITH YOU

• You're fluent in English and German - any additional European language is a plus
• You have strong communication skills and a proactive, hands-on mindset
• You enjoy helping others and have a solution-oriented, service-first mindset
• You're flexible and stay calm when priorities shift
• You work reliably and with great attention to detail
• You're confident using Excel and Outlook; experience with ERP systems is a bonus
• You have previous experience in customer service or a similar role
• A connection to the sports or outdoor industry is nice to have - but not a must

WHAT CAN YOU LOOK FORWARD TO

• A collaborative, international team environment where your voice counts
• Flexible working hours - organize your schedule in a way that works for you and your team
• A balanced mix of on-site work with the opportunity to work from home
• Corporate discounts to help you save on your favorite products
• Regular company and team events, casual meet-ups, and festive celebrations
• Mental health support with nilo - access to professional guidance whenever you need it
• Be yourself - we celebrate individuality and diversity, not just in your style, but in your ideas, perspective, and personality

The minimum monthly salary for this position is EUR2,471 gross (full-time), in accordance with the Austrian collective agreement. Your actual salary will be based on your qualifications and professional experience and discussed in a personal interview.

We look forward to your application and are excited to get to know you!

Black Diamond Equipment Europe GmbH
Saskia Malz
Human Resources
Hans Maier-Strasse 9
6020 Innsbruck, Austria

smart bewerben
www.blackdiamondequipment.com