We are looking to fill the following position

German Speaking Support Agent (m/f/d)

MERKUR BETS is one of the leading names in the sports betting industry and part of MERKUR GROUP, an internationally recognized company with over 15,000 employees. We operate in multiple licensed markets, both online and with physical shops, and have ambitious plans for further expansion.

Our multilingual Customer Support Department forms part of the core element of our growing and exciting operations. Therefore, we are looking for experienced German Speaking Customer Support Agents (m/f/d) to support our day-to-day operations. This is a full-time position requiring 40 hours per week from Monday to Sunday, mornings and evenings. However when needed, it will be required that other operating hours are covered, possibly providing support in English.

Your responsibilities:

• As German Speaking Support Agent (m/f/d) you provide customer support through chat, phone and email and you are a representative outward to our customers.
• You also assist the Management Team in reporting technical issues and giving insights to what is happening in the market.
• Further, you maintain customer records by following the correct data protection procedure and achieve both department and individual SLAs.
• As part of the team you document customer contacts in order to provide a full customer history.
• Last but not least, you resolve product and/or service problems by clarifying the customers complaint and determine the cause of the problem. You will also assist the management with other projects and duties when requested to do so.

Your qualification:

• At least 1 year of work experience within the customer support industry and understanding of the Gaming Industry
• Excellent written and verbal communication skills in German and English
• Ambitious and able to work well in a multicultural team
• Able to work on shift basis across weekdays and weekends
• Be comfortable working in a fast paced environment

What we offer:

• Family-run group of companies with a positive and international business environment 　
• Open door attitude and friendly corporate culture
• High degree of personal responsibility　
• A wide variety of career opportunities within the entire group　
• Competitive salary and a wide range of great benefits

Interest?

Then we look forward to receiving your application! Please also indicate your possible starting date and your salary expectations.

MERKUR BETS is a leading international sports betting provider and a constantly expanding company in the entertainment industry.

We form part of the MERKUR GROUP, with over 15,000 dedicated people offering high-quality entertainment to millions of people worldwide.

Join MERKUR BETS and be part of an innovative, fast-growing team! With a passion for sports, cutting-edge technology and a commitment to excellence, we offer exciting career opportunities in a dynamic environment.

Whether you're into IT, Marketing, Operations or Customer Service, we provide a place to grow, thrive and make an impact.

Step into the game - join MERKUR BETS Malta today!

APPLY DIRECTLY HERE APPLY WITH WHATSAPP

Discover more about MERKUR BETS Malta and visit our career page merkurbets.careers

MERKUR BETS Malta Ltd.
Level 3, St Julians Business Centre, Triq Elija Zammit
STJ 3155 St. Julians
Malta