HOW WILL YOUR WORKSPACE LOOK LIKE?
Customer Support Agent
If you are looking for a new challenge in an ever-changing and dynamic environment, then this is the place for you!
We are one of the longest-serving e-businesses in Austria. With over 20 years of experience in the online industry, our success is based on a tradition of business integrity and a customer-oriented approach. Due to the company's continued growth, we are looking to strengthen our team in Salzburg.
In this role you will be:
- Assisting customers with their enquiries via phones, live chat and e-mail;
- Understanding the needs of our customers and playing a key role in enhancing their experience;
- Using your positive attitude and superb communication skills to successfully deal with customer interactions;
- Using your in-depth knowledge of our services and products to deliver solutions that meet customer needs;
- Handling unique customer queries with empathy and integrity;
- Prioritising your workload and working effectively as part of a team.
What we're looking for:
- People who love helping people! People who are curious, straightforward, authentic, collaborative, and purposeful;
- Customer service experience is highly desirable;
- Ability to communicate in English fluently, with confidence and clarity (spoken and written);
- Excellent German, French or Italian are a plus;
- Be able to adapt your communication approach to meet customers' requirements;
- Excellent Computer literacy;
- Ability to work seamlessly as part of a team.
OUR OFFER
- Safe and secure work place; Inter-cultural and diverse working environment with employees from over 40 nations
- Full-time position (38,5 hours per week);
- Full-time starting salary of EUR 35.107,38 gross per year (including a 13th and 14th month salary) to begin your career with us;
- Guidance with relocation, accommodation,
- Inhouse German classes
- Diverse training opportunities (hard and soft skill trainings);
- Subsidized lunch delivered to you at work or your home office;
- Sporting activities such as soccer, volleyball, basketball
- Klima ticket + Job Bike
- Celebrations and social events like Christmas and summer parties;
- "Work Life Harmony" healthy mix of working from home and the office (after the first 3 months of training);
- Working every second weekend after the first month (with days off during the week to compensate)
- A chance to discover, grow and build your career path with us;
- Innovative and open-minded environment where ideas are welcome.
If that's exactly what you are looking for and you have a valid permit for working permanently in Austria, then please send your application (including permit)
International flair
Work with colleagues from more than 60 different nations in English and German.
Flexible working hours
Depending on your position, we offer the possibility of flexible working hours, with compensatory time and without the expectation of overtime.
Improve & Grow
You always have the chance for further development, with specialized trainings, workshops or various conferences around the world.
Healthy lunch
Thanks to our catering at Hermann Liefert, we always have something healthy & fresh on the lunch menu, incl. meal allowance.