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Interested in shaping the future of household robotics?
Robart has a proven track record as a leading innovator and system provider for autonomous consumer robots. Recently, we took the next step by launching ROMY, our own brand of robots that are there to make our customers' lives better and adapt to them. To ensure the full satisfaction of ROMY's customers, we are hiring:
After-Sales / Service Manager (m/f/x)
In this position, you will be responsible for the development, the implementation and the tracking of service policies, agreements and standards for Robart, allowing you to play a central and crucial role with regard to maximizing customer satisfaction.
YOUR ROLE:
- Responsibility over Robart's outsourced customer care, customer service resp. after-sales service center, incl. its setup
- Selection and coordination of external service providers
- Definition of service levels and standards
- Monitoring of service performance, product quality and customer satisfaction
- Continuous improvement of services and products as well as cost-down
YOUR PROFILE:
- Sound technical education, in the field of mechanics, electronics, mechatronics, or similar Several years of relevant professional experience and excellent knowledge with regard to service management and service engineering
- Good knowledge of commercial, economical and business aspects
- Familiarity with European markets for consumer electronics and appliances
- Fluency in English and German
- Strategic and analytical thinking, self-reliance and sense of responsibility
OUR OFFER:
- A challenging, diversified occupation in a strongly growing future market
- An outstanding working climate in an international team
- Annual gross salary of at least EUR 60.000,--; significant overpayment possible
- Well-rounded personal development possibilities
We're looking forward to your application!
Robart GmbH, Friedhofstraße 4, 4020 Linz, Austria
+43 732 / 94 44 40
www.robart.ai | www.romyrobot.eu