After-Sales Service Coordinator (m/w/d)

bei Sony Europe B.V., Zweigniederlassung Austria Wien vorgestern
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Sony Electronics, Inc. look for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. So, if you want to make the world say wow, let's talk.

After-Sales Service Coordinator (m/w/d)

Your tasks

The After-Sales Service Coordinator shall ensure that the local service network is followed up diligently and factually, both operational and technical, into an optimal delivery to the consumers on one hand (quality) and SONY on the other hand (cost). He/she will be responsible for keeping an excellent modus vivendi with retailers & operators for service matters related to Sony Consumer Electronics and Sony Mobile products. Next to this he / she shall ensure alignment between stakeholders and the central repair operations team and shall document any country specific policies.
He/she will be the Service Quality Europe key window person in the country, for both service operations and service engineering matters.

  • Performance Follow-Up (KPI Key Performance Indicators)
  • Local point of contact for Service matters
  • Window person to Service Network
  • Dealer & Operator Relation
  • Invoice validation
  • Documentation / Policy

Your profile

  • Excellent verbal and written usage of English and German language is required
  • service center management or similar experience
  • capable to do handle dealer, operator and retail service relationships and negotiations.
  • experience with quality monitoring and Customer Satisfaction Measurement
  • technical knowledge of Consumer Electronics and Mobile products would be a bonus point.
  • knowledge of industry developments and involvement in relevant networking groups would be beneficial

We offer

  • Flexibility and hybrid working model
  • Career development and many other opportunities within diverse work environment
  • Attractive packages
  • Wide overview and exposures of other departments
  • Contribution to overall Sony Groups consolidated financial statements
  • Accomplish goals to achieve business results, always focusing on longer-term sustainability
  • An environment that cultivates diversity, innovation, and change

Kontakt

Sony Europe B.V., Zweigniederlassung Austria

Wienerbergstraße 41
1120 Wien

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