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The After-Sales Service Coordinator shall ensure that the local service network is followed up diligently and factually, both operational and technical, into an optimal delivery to the consumers on one hand (quality) and SONY on the other hand (cost). He/she will be responsible for keeping an excellent modus vivendi with retailers & operators for service matters related to Sony Consumer Electronics and Sony Mobile products. Next to this he / she shall ensure alignment between stakeholders and the central repair operations team and shall document any country specific policies.
He/she will be the Service Quality Europe key window person in the country, for both service operations and service engineering matters.