Customer Service Agent Night Shift (German language) (m/f/d)

bei Entain Services Austria GmbH Wien vor 5 Tagen
Job empfehlen
Jetzt bewerben

Customer Service Agent Night Shift (German language) (m/f/d)

Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.

You have the chance to join the CS Central Europe team! We truly believe that our customers are the most important for us. We're looking for real team players representing our company in front of the customers, helping them to enjoy our websites and products.

What you'll be doing:

  • Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Working in coordination with other teams based at different locations that share similar objectives
  • Escalating system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed level

What we need from you:

  • Willingness and flexibility to work at night (10pm-9am)
  • German language at C1 level
  • English language skills to a business standard
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
  • Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
  • A flexible, creative and driven personality
  • General computer knowledge (MS Office, Internet)
  • Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided

What we offer:

  • Great place to be
  • Awesome team of very knowledgeable & supportive colleagues
  • We offer an annual minimum salary EUR 35.000, -
  • Lunch vouchers are available
  • A permanent work contract for 40 hours
  • Strong focus on the personal and professional development, including in-house e-learnings
  • Relocation package
  • Team Spirit: events (e.g. Action Day, Roof-top BBQ party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
  • A modern and dynamic working environment in the heart of Vienna

Join us

Kontakt

Entain Services Austria GmbH

Marxergasse 1B
1030 Wien

Arbeitgeberprofil ansehen